FAQ

It is very easy to buy from the Gama Online Shop. After choosing the product you want to buy,
click on the “Add to cart” and go to your Shopping Cart page. If you are holding a discount code,
you can enter it on this page, in the appropriate box. Then click “Proceed to Checkout”.
This will open a page where you can choose whether to purchase as a guest or by registering. In the
latter case, your information will be saved, so you will not need to enter it again for any other
purchase. You will be asked for a password, which you will enter subsequently in order to make
other purchases, or to access the summary page and view the status of the orders you have already
made. The information requested in the Checkout page relates to billing, shipping (if the delivery
address is different from the billing address, you can obviously enter that one too) and the desired
mode of payment
After having chosen all the preferred options, you will see a summary of your order. Your order
will only be placed after clicking on “Place your order”, and you will subsequently receive a
confirmation e-mail.

On the Gama Online Shop, you can conveniently pay by:

  • Credit card, debit card and reloadable cards belonging to the VISA, MASTERCARD,
    MAESTRO;
  • PayPal: To be able to use this payment method your credit card must be registered on the
    PayPal system;
  • MyBank: you can choose this method of payment in order to pay by bank transfer;

Yes, if you wish to receive an invoice you must specify it during the purchase process. When you
enter the information related to billing, you can select the option “Do you want an Invoice?“:
Fields will appear where you can enter your tax code or VAT number. The invoice will
subsequently be sent by email.

If you have a Gama discount code, you can enter it in the “Shopping Cart” page in the appropriate
box. The code is case sensitive. When you click on “Apply Coupon” the value of your order will be
updated by applying the discount.
Please remember that the discount codes do not apply to products already in promotion.

It is important, you must keep the Delivery Note included in the package as it replaces the usual
proof of purchase. For example, this document contains all the necessary details to provide you
with the best warranty service. Without this document, you cannot access the warranty service.

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be
canceled. The package can be returned as indicated in our Return Policy.

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